We strive to ensure that every customer is completely satisfied with their purchase. If for any reason you're not happy with your order, we're here to help.
We gladly accept return or exchange requests for products that do not meet your expectations.
Requests must be submitted within 15 days of the delivery date.
To qualify for a return or exchange, the fragrance bottle must contain at least 90% of its original contents.
All return and exchange requests are reviewed and processed within 3–5 business days.
Products that have already been exchanged are not eligible for further returns or exchanges.
Original delivery charges are non-refundable. For exchange requests, customers are responsible for the shipping costs associated with sending and receiving the replacement item.
If you receive a damaged, leaking, or incorrect product, we will cover all shipping costs related to the replacement or exchange process.
Sample Boxes and Tester Sets are non-refundable, as they are specifically designed to help customers evaluate fragrances before purchasing full-size products.
Orders with a total value exceeding Rs. 3,000 are eligible for exchange only and cannot be refunded.
Products may only be exchanged for items of equal or greater value. Any price difference must be paid before the exchange is processed.
Thank you for choosing us. We appreciate your trust and are committed to providing you with the best possible shopping experience.
